Get in Touch

What AllGaming CA Is — and Is Not

AllGaming CA is a free social entertainment platform built exclusively for Canadian adults aged 19 and over. We offer browser-based arcade games — including our flagship title, Rise of Merlin Quest — purely for entertainment purposes. There is no real money involved at any point. We do not offer monetary prizes, and no purchase is ever required to enjoy our content. If you have been told otherwise, please contact us immediately, as this would indicate fraudulent misrepresentation of our brand.

Technical Support

If you are experiencing technical difficulties — a game that won't load, a page displaying incorrectly, or a broken feature — please include the following details in your message to help us resolve the issue quickly: the device and operating system you are using (e.g., iPhone 15 running iOS 18, Windows 11 PC), the browser and version (e.g., Chrome 122, Safari 17), a description of the problem, and if possible, any error messages you see. Screenshots are extremely helpful and can be attached to the email you send to hello@allgaminginca.com.

Common technical issues and their solutions are also documented in our Help Center, which we update regularly based on support inquiries we receive.

Account Questions

If you need help with your account — including trouble logging in, updating your email address, changing your username, or deleting your account entirely — select "Account Help" as the subject in the contact form above. For security reasons, we will ask you to verify your identity before making any changes to an existing account. Requests to delete an account are processed within 5 business days.

If you believe your account has been accessed without your authorization, please contact us immediately using the "Technical Support" subject. We treat account security incidents as urgent matters and will respond within hours during business hours.

Privacy and Data Rights

Canadian residents have meaningful rights under the Personal Information Protection and Electronic Documents Act (PIPEDA). You have the right to access personal information we hold about you, request corrections to inaccurate data, and withdraw your consent to our use of your personal information. To exercise any of these rights, email privacy@allgaminginca.com with the subject line "Privacy Request." We will acknowledge your request within 5 business days and provide a substantive response within 30 days.

If you believe we have not adequately addressed a privacy concern, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca or by calling 1-800-282-1376.

Responsible Play Support

AllGaming CA is built with your wellbeing in mind. Our games are designed for entertainment and relaxation, not compulsion. If you feel that your use of our platform is becoming excessive or affecting other areas of your life, we encourage you to visit our Responsible Play page for self-assessment tools, tips, and links to support resources. You can also contact us directly — we take these concerns seriously and will respond with care and discretion.

If you are in crisis, please reach out to a mental health professional or a crisis support line. In Canada, you can contact the Crisis Services Canada helpline at 1-833-456-4566, available 24 hours a day, 7 days a week.

Feedback and Suggestions

We genuinely value feedback from our community. If you have ideas for new features, suggestions for improving existing games, thoughts on platform design, or feedback about our communications — please share them. We read every piece of feedback we receive, and many of our platform improvements have been directly inspired by user suggestions. While we cannot individually respond to every piece of feedback, your input shapes our roadmap and helps us build a better experience for the entire AllGaming CA community.

Partnership and Business Inquiries

AllGaming CA is not currently seeking advertising partnerships, sponsored content placements, or affiliate arrangements. If you represent an organization with a legitimate reason to discuss a business relationship, please email legal@allgaminginca.com with a brief description of your inquiry. Unsolicited bulk emails, SEO service pitches, and marketing solicitations will not receive a response.

Media and Press

Journalists and researchers seeking information about AllGaming CA, our platform philosophy, or the Canadian social entertainment landscape are welcome to reach out via hello@allgaminginca.com. Please include your name, media outlet or institution, and a brief description of your inquiry. We aim to respond to press inquiries within two business days.

Our Commitment to You

Every message we receive is read by a real person on our team — not filtered through an automated triage system. We are a small, dedicated team passionate about delivering a high-quality, safe, and enjoyable entertainment experience for Canadian adults. When you reach out, you're heard. We appreciate your patience, your feedback, and your trust in AllGaming CA as your go-to social arcade destination.